All digital products sold by FITRIYAT are non-refundable after a successful purchase.

This policy applies to all types of digital products, including but not limited to:

• eBooks
• PDF books
• Digital guides
• Digital educational materials
• Downloadable resources
• Other digital products offered through our website

Because digital products can be accessed, downloaded, copied, or stored electronically after delivery, we generally do not offer refunds once the purchase has been successfully completed.

After a successful purchase, the purchased digital product will be delivered through the delivery method specified on the website, such as email or a download link.

Customers are responsible for downloading and securely storing their purchased digital product during the available download period.

If you have successfully completed a payment but have not received your digital product or download link, please contact us.

After verifying the order and payment details, we may:

• Resend the download link
• Provide access to the purchased digital product
• Assist with the delivery issue
• Take another appropriate action based on the circumstances

Failure to receive a product due to a technical or delivery issue does not automatically mean that the purchase is refundable. Our first approach will generally be to provide the purchased product or restore access.

Customers are responsible for providing the correct email address when placing an order.

If you accidentally provide an incorrect email address and therefore do not receive your digital product, please contact us with your order details and proof of purchase.

After verification, we may update the relevant contact information and resend the purchased product or download link to the correct email address.

If the same digital product is purchased more than once due to an accidental duplicate transaction, please contact us as soon as possible.

After verifying the duplicate transactions and payment details, a refund or other appropriate resolution may be provided at our discretion, subject to verification.

Proof of the duplicate transaction may be required.

If money has been deducted from your bank account or payment method but the order appears unsuccessful or incomplete, please contact us with the relevant payment details.

After verification:

• If the payment has not reached FITRIYAT, we may ask you to wait for the payment provider or bank to complete the transaction or reverse the amount.
• If the payment has successfully reached FITRIYAT, we may provide the purchased digital product after verifying the transaction.
• Where appropriate and supported by transaction evidence, a refund may be considered.

Customers may be asked to provide reasonable proof of payment, such as a transaction reference, payment confirmation, or relevant transaction details.

Although digital products are generally non-refundable, FITRIYAT may consider a refund in certain exceptional circumstances where a transaction issue has been verified.

Examples may include:

• Verified duplicate payment
• Verified payment received by FITRIYAT but the transaction cannot be fulfilled
• A technical issue that prevents delivery and cannot reasonably be resolved
• Other verified transaction-related circumstances considered appropriate by FITRIYAT

For payment-related or refund-related requests, we may require reasonable information to verify the transaction.

This may include:

• Order number
• Name used during purchase
• Email address
• Phone number
• Transaction ID or reference number
• Payment confirmation
• Screenshot of the transaction
• Date and amount of payment

Because our products are digital and delivery may begin immediately after successful payment, customers generally cannot cancel an order after the digital product has been successfully purchased and delivered.

If you believe an order was placed accidentally or there is a transaction problem, contact us as soon as possible.

We will review the request and determine whether any appropriate action can be taken based on the circumstances and available transaction information.

Customers should download and securely save their purchased product within this period.

After the 41-day period expires, the download link may no longer be active.

If you experience a genuine technical problem during the download period, please contact Customer Support so that we can review the issue.

Refunds are generally not provided because of:

• Change of mind
• No longer wanting the product
• Purchasing the wrong product voluntarily
• Failure to read the product description before purchase
• Failure to download the product within the 41-day availability period
• Device, software, or internet limitations on the customer's side

Customers are encouraged to review all available product information before completing a purchase.

If you experience a problem with your order, payment, or digital product delivery, please contact us with the relevant order and transaction information.

If a refund is approved after verification, it will generally be processed through the applicable payment method or payment provider.

The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution involved.

FITRIYAT may update or modify this Refund & Cancellation Policy from time to time to reflect changes in our products, services, payment processes, or applicable requirements.

Any changes will be reflected by updating the “Last Updated” date at the beginning of this page.